Our car insurance towing service connected us to a towing company out of our county, in fact, it was in Colorado [crazy]! I'm in California. This was after I had contacted our insurance company 2 days prior and scheduled a tow. The morning of the scheduled tow and after 2 hours of multiple phone calls due to the lack of service, the insurance co. argreed to contact a different "venue", meaing a different towing company, and they chose S.L.O.Tow. Once that was done, they were fast and communication was back to normal. Rob the S.L.O.Tow employee who attended our tow actually discovered the real problem of a battery malfunction, and suggested alternatives to towing. I couldn't be happier, and I saved over $500 by not towing or having to purchase an over-priced battery at the repair shop. He was able to start the car and the rest is history!